Privacy Policy

1. Introduction

PetAlly Inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, email address, and contact information
• Account credentials
• Payment information (processed securely through third-party providers)
• Pet information (names, breeds, health records, photos)
• Communications with our AI Pet Assistant and veterinarians

Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (type, operating system, unique identifiers)
• Usage data (features used, time spent, interactions)
• Location data (with your permission)
• Log data (IP address, browser type, pages visited)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our Service
• Process transactions and send related information
• Send administrative information and updates
• Respond to inquiries and provide customer support
• Improve our AI models and service quality
• Personalize your experience and provide tailored recommendations
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Veterinarians you choose to consult with through our platform
• Service providers who assist in operating our Service
• Business partners with your consent
• Law enforcement when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Object to processing of your data
• Data portability
• Withdraw consent

7. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: support@mypetally.com
• Address: Mahadevapura, Bengaluru 560037, Karnataka, India